Contact, Shipping and Delivery

katharine@katharinerowe.com

+447779 604699

Do get in touch to discuss commissions, collaborations or exhibitions. During non-covid times I welcome studio visits to my home in Wimbledon but for the time being I can meet you on the doorstep if there is a particular painting you would like to look at.

I post all new paintings on Instagram and also on my monthly newsletter. Do leave your details below if you would like to receive it.

Shipping and Returns

SHIPPING

There is a flat rate of £20 for shipping within the UK. This covers all packaging, and postage. We use reputable couriers such as DHL, Royal Mail, FedEx. Shipping will take place up to 7 days after an order is made, unless you are otherwise notified. Once shipped you will be informed of a tracking number and likely delivery date.

For Europe shipping the flat rate is £50. For worldwide delivery outside Europe please contact us for a quote.

Free local pick-up is also an option if you live near SW London.

OUR RETURNS POLICY

If for any reason you are not satisfied with your purchase, please notify us by email within 7 days of receipt of your item. We will refund in full any item bought online once it is returned to us undamaged and in the condition it was sent. Artwork must be returned within 14 days of your email notifying us of your return. The customer must pay any postage costs unless otherwise agreed.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

RETURNING YOUR PURCHASE

After reading through our above Returns Policy, please email us stating your name, reason for the return, as well as your order/invoice number. We will then provide you with further instructions on sending your purchase back.

REFUNDS

Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days to show up on your account after receipt of the piece, as a result of varying processing times of payment providers.